National Heritage Responders

Is an emergency (such as a natural or man-made disaster) affecting your institution? Call our response team 24/7 at
202-661-8068.  

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Need help from a conservator? Call 202-452-9545 or use our Find a Conservator tool.


Refund Policy

The refund policy below attempts to balance the needs of being compassionate and flexible with members who find at the last minute that they can no longer attend the meeting with the need to keep registration rates as low as possible for all members. This policy addresses attendees only; there is a separate policy for Exhibitors.


Base Registration Policy (does not include tours, workshops, and other ticketed events)

Up until 1/1/2017 – Any attendee may receive a 100% refund in the same form of payment used to purchase the registration. In addition, if the registration is being paid for by an institution or company, the registration may be transferred to another person.

From 1/2/2017 to 3/1/2017 – Any attendee may receive 50% of their registration fee in a credit to their account in the AIC database or any attendee may transfer their registration to next year’s Annual Meeting. Note – the registration fee for the 2017 meeting will not be tied to the rate you paid for the 2016 registration; it will be a flat rate for one registration to the 2017 Annual Meeting. In addition, if the registration is being paid for by an institution or company, the registration may be transferred to another person.

From 3/2/2017 through the Annual Meeting – There will be no refunds or credits given. However you may transfer your registration to next year’s Annual Meeting. Note – the credit to the 2018 meeting will not be tied to the rate you paid for the 2017 registration; it will be a flat rate for one registration to the 2018 Annual Meeting. AIC will register you for the 2018 meeting during the cancellation process. In addition, if the registration is being paid for by an institution or company, the registration may be transferred to another person.


Workshop, Tours, and Ticketed Events Policy

While we understand that your travel plans can change, most AIC Workshops and Tours run on very tight budgets and one or two registrations can make the difference between breaking even and losing money. Workshop and Tours are different every meeting, so transferring registration to the next year is not possible. In the past, AIC has had a No Refunds or Credits policy for Workshop, Tours, and Ticketed Events. 

Up until 1/1/2017 – Any attendee may receive a 100% refund to the credit card used to purchase the Workshop, Tours, or Ticketed Event. In addition, if the registration is being paid for by an institution or company, the registration may be transferred to another person.

Up until 4/15/2017 – Any attendee may swap out of a workshop or tour for a different one at the same time as the original workshop or tour. Alternatively, any attendee may receive a 50% of the event registration fee (100% if workshop or tour is sold out with a wait list) as a credit to their account. In addition, if the registration is being paid for by an institution or company, the registration may be transferred to another person, unless there is a waiting list. If you exchange for a product with a higher cost, you will need to pay the difference. If you exchange for a lower priced product you will receive a credit for the difference in price.  

After 4/15/2017 – Changes and refunds to workshop, tours, and ticketed events are not available, unless the workshop, tour, or ticketed event is sold out. Transfers to events that are not sold out are possible. If your flight is delayed or you can’t make a workshop or tour at the last minute, please email us annualmeeting@conservation-us.org. We often have AIC members on “stand by” for sold-out events. If we can resell your ticket, we can offer you a credit for the full price of the event, which will go to your account in the AIC database.   


General Information

After 1/1/2017 there will be no cash refunds given. Any cancelled registrations will be result in credits to your account in the database. A credit can be used to make any kind of purchase within AIC, including the bookstore and for future events and Annual Meetings.

Any credit will be attached to the person whose name the registration is under, even if it is paid by an employer. If a person changes jobs, the credit will still be attached to their personal account, even if accrued through their employer. If an employer wants the credit to be available for use by a different person, that needs to be communicated at the time of the refund.

AIC will refund registrations booked in error up to a week after booking.

AIC will refund double bookings. This includes one person purchasing two base registrations or double booking yourself in two events at the same time, and includes purchasing a ticket to the opening reception, which is part of the base registration fee.